Not that you’re ever really going to need to return anything, but if you, we will make your life easy.
It’s unlikely you’ll ever consider a refund. Quite frankly you’ll wonder why you didn’t have to pay more for such an incredible hand crafted work of art.
When your order is completed, we send you pictures of it for approval before we ship. If there is something you don’t like and want adjusted we do so until you’re pleased! This way you know exactly what you’re getting.
When you receive your mosaic, we send along several extra sticks of the colors used in your order to keep on hand. It’s normal for a stone or two to fall out during shipping, and you can just re glue it, or use the extra stones we provided you.
Your satisfaction is extremely important to us, so we will do everything we can to resolve any issue. Should we not be able to resolve it, we will be happy to refund you the amount.
The mosaic is installed and is wonderful.